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How Do I Make A Return?

If, for any reason, you are not completely satisfied with your purchase we will exchange it for you or refund the full cost of the item(s). Simply return the goods with all the original packaging, unused and in original condition, with any accessories, any supplied free gifts. To accompany your item(s) please insert a completed returns form within 14 days of the date the package was delivered.

Please fill out the returns form with your reason for return & outline whether you would like an exchange or a refund for the selected item(s), excluding postage. Additional postage charges will apply for exchange items, we will contact you for payment details. This charge does not apply for faulty items. 

 

Please send returns to:

The Alexandra Store

Crewe Alexandra Football Club

Gresty Road

Crewe

CW2 6EB

 

Once we receive the item(s) and the completed returns form, & as long as they are in a re-saleable condition, we have proof of purchase, and they do not fall under the exclusions below, we will then issue the refund or exchange. 

Once processed, a refund can take up to 10 business days to be credited back to your account. All refunds are credited to the original payees account. If you require an exchange, we will arrange the shipment within 2 business days of receiving the item(s). If the items required are out of stock, we will contact you by phone and/or email to arrange a suitable alternative.

*Please note, that you are also able to return your item(s) to the club shop, in person for a refund within 14 days of receiving your package. 

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