PRE-ORDER THE NEW KIT - CLICK HERE FOR DETAILS
CLICK & COLLECT AVAILABLE
PLEASE ALLOW 7-10 DAYS FOR DELIVERY
WORLD WIDE DELIVERY AVAILABLE

Delivery Information

At The Alexandra Store we’re proud to offer a fast, efficient and hassle-free delivery service. Choose which items you want to buy and decide where you’d like them sent, and we’ll take care of everything, making sure your items are carefully packaged and arrive as quickly as possible.

And because you can store any number of different addresses in my account page, your package can be delivered to wherever is most convenient to you – so don’t forget to decide whether you’d like your items delivered to your home or work address.

Goods will be delivered between 7-14 Days, from date of purchase.

Special Delivery items must be ordered by 3.30pm to guarantee delivery the next working day.

Saturday AM deliveries cannot be guaranteed.

Can I have my order sent to an alternative address?

No problem, your order can be sent to an alternative address. Just input the details of the address on to the order entry form when prompted.

Delivery costs

UK Royal Mail 2nd Class Delivery

£3.50

UK Royal Mail 1st Class Delivery

£5.00

UK Royal Mail Tracked 24

£8.00

Standard International Delivery

£10.00

 

Collect from Store

This option allows you to collect your order from our club shop. Orders are usually available for collection the next working day, you will receive an email informing you that your order has arrived instore.

Collections are available between the below hours:

Monday 10am-4pm

Tuesday CLOSED

Wednesday 10am-4pm

Thursday 10am-4pm

Friday CLOSED

When collecting your order please bring along your e-mail confirmation.

Exchanges & Refunds Policy 

If, for any reason, you are not completely satisfied with your purchase we will exchange it for you or refund the full cost of the item(s). Simply return the goods with all the original packaging, unused and in original condition, with any accessories, any supplied free gifts. To accompany your item(s) please insert a completed returns form within 14 days of the date the package was delivered.

Please fill out the returns form with your reason for return & outline whether you would like an exchange or a refund for the selected item(s), excluding postage. Additional postage charges will apply for exchange items, we will contact you for payment details. This charge does not apply for faulty items. 

 

Please send returns to:

The Alexandra Store

Crewe Alexandra Football Club

Gresty Road

Crewe

CW2 6EB

 

Once we receive the item(s) and the completed returns form, & as long as they are in a re-saleable condition, we have proof of purchase, and they do not fall under the exclusions below, we will then issue the refund or exchange. 

Once processed, a refund can take up to 10 business days to be credited back to your account. All refunds are credited to the original payees account. If you require an exchange, we will arrange the shipment within 2 business days of receiving the item(s). If the items required are out of stock, we will contact you by phone and/or email to arrange a suitable alternative.

*Please note, that you are also able to return your item(s) to the club shop, in person for a refund within 14 days of receiving your package. 

If you need any help or have any questions regarding a return, please contact us on 01270 213014 or at shop@crewealex.net

PERSONALISED GARMENTS

WE WILL NOT ACCEPT RETURNS ON PERSONALISED GARMENTS.

Please be precise with spelling and layout. We will not attempt to correct spelling mistakes & please make sure you are ordering the correct size, as incorrect sizes cannot be returned. We are unable to accept responsibility if a player leaves the club or changes his squad number during his time with Crewe Alexandra.

In the unlikely event that your goods arrive in a damaged condition or there is an item missing, please contact us at your earliest convenience. 

FACE MASKS

In the interests of hygiene and for the protection of our customers, we do not accept returns of masks.

FAULTY GOODS

If your product appears to be faulty, please return to us within 14 days of receipt, we will arrange to exchange or refund the cost of your item(s). This does not apply to faults caused by accident, neglect or misuse.

If your product develops a fault after the 14 day return policy, then please contact us and we will contact the manufacturer and investigate the problem on your behalf. If there appears to be a failure in the product, we will arrange an exchange or refund.

The above conditions do not affect your statutory rights.

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