Crewe Alexandra Football Club – Delivery & Returns Policy

 

1. Delivery Information

 

Processing Times

 

  • Orders are usually processed and dispatched within 1–3 working days.

  • During peak periods (such as match days, kit launches, Black Friday, and Christmas), dispatch times may be slightly longer.

 

Delivery Options & Timeframes

 

Standard UK Delivery

 

  • Estimated delivery: 3–5 working days from dispatch.

  • Sent via Royal Mail.

 

Next Day Delivery (UK Only)

 

  • Orders must be placed before 2pm (Monday–Friday).

  • Orders placed after 2pm or during weekends/bank holidays will be processed the next working day.

 

Click & Collect (Crewe Alexandra FC Club Shop)

 

  • Orders will typically be ready for collection within 24–48 hours.

  • You will receive an email notification once your order is ready to collect.

  • Please bring your order confirmation and a form of ID.

 

Delivery Charges

 

  • Standard Delivery - £5

    Next Day Delivery - £10

    Click and Collect - Free

 

International Delivery

 

  • International delivery options - European Delivery - £13 | Rest of World Delivery - £16

  • Delivery times vary by country and customs processing and may take 7–21 working days.

  • Customers are responsible for any customs duties or taxes applied upon arrival.

 

Undeliverable Parcels

 

If a parcel is returned to us due to an incorrect address or failure to collect from a depot, the customer may be responsible for additional redelivery charges.

 

 

2. Returns & Exchanges

 

Return Eligibility

 

We want you to be happy with your purchase. If you are not satisfied, you may return items within 28 days of receipt, provided they meet the following conditions:

 

  • Items must be unused, unworn, and in their original condition.

  • All tags, packaging, and labels must be intact.

  • Items must be accompanied by proof of purchase.

 

Non-Returnable Items

 

For hygiene and personalisation reasons, the following items cannot be returned or exchanged:

 

  • Personalised shirts (e.g., with name/number and or sleeve badges)

  • Underwear, swimwear, or socks

  • Gift cards

 

How to Return an Item

 

  1. Repackage your item securely.

  2. Include your order number and reason for return.

  3. Send the item to the returns address provided on your delivery note or website.

  4. Customers are responsible for return postage unless the item arrived faulty or incorrect.

 

We recommend using a tracked service, as Crewe Alexandra FC cannot be responsible for items lost in transit.

 

Refunds

 

  • Refunds will be issued to the original method of payment within 5–10 working days of receiving the returned item.

  • Delivery charges are non-refundable unless the return is due to an error on our part.

 

Exchanges

 

  • Exchanges are subject to stock availability.

  • If the requested item is unavailable, a refund will be issued.

 

 

3. Faulty or Incorrect Items

 

If you receive a faulty or incorrect item, please contact us within 14 days of receiving your order.
We will arrange a replacement or refund and cover any return postage costs in such cases.