FREE DELIVERY ON UK ORDERS OVER £75
CLICK & COLLECT AVAILABLE
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FREE DELIVERY ON ORDERS OVER £75

Delivery Information

At The Alexandra Store we’re proud to offer a fast, efficient and hassle-free delivery service. Choose which items you want to buy and decide where you’d like them sent, and we’ll take care of everything, making sure your items are carefully packaged and arrive as quickly as possible.

And because you can store any number of different addresses in my account page, your package can be delivered to wherever is most convenient to you – so don’t forget to decide whether you’d like your items delivered to your home or work address.

Goods will be delivered between 7-14 Days, from date of purchase.

Special Delivery items must be ordered by 3.30pm to guarantee delivery the next working day.

Saturday AM deliveries cannot be guaranteed.

Can I have my order sent to an alternative address?

No problem, your order can be sent to an alternative address. Just input the details of the address on to the order entry form when prompted.

Delivery costs

Standard Delivery over £75

FREE

Standard Delivery on orders under £7

£2.50

Standard UK Delivery on orders between £7 & £75

£5.00

European Delivery/ Rest of World Delivery

£13.00/ £16.00

  

Collect from Store

This option allows you to collect your order from our club shop. Orders are usually available for collection the next working day, you will receive an email informing you that your order has arrived instore.

Collections are available between the below hours:

Monday 9.30am-4.30pm

Tuesday 9.30am-4.30pm

Wednesday 9.30am-4.30pm

Thursday 9.30am-4.30pm

Friday 9.30am-4.30pm

When collecting your order please bring along your e-mail confirmation.

Returns Information

If, for any reason, you are not completely satisfied with your purchase we will exchange it for you or refund the full cost of the item(s). Simply return the goods with all the original packaging, unused and in original condition, with any accessories and/or any supplied free gifts. To accompany your item(s) please insert a completed returns form within 28 days of the date the package was delivered.

To submit a returns request, please click here.

Once we received your returns as long as they are in a re-saleable condition, we have proof of purchase, and they do not fall under the exclusions below, we will then issue the refund. 

Once processed, a refund can take up to 10 business days to be credited back to your account. All refunds are credited to the original payees account. If you require an exchange, we will arrange the shipment within 2 business days of receiving the item(s). If the items required are out of stock, we will contact you by phone and/or email to arrange a suitable alternative.

*Please note, that you are also able to return your item(s) to the club shop, in person for a refund within 28 days of receiving your package however a returns request must be submitted online prior to your visit.

If you need any help or have any questions regarding a return, please contact us on 01270 213014 or at shop@crewealex.net

PERSONALISED GARMENTS

WE WILL NOT ACCEPT RETURNS ON PERSONALISED GARMENTS.

Please be precise with spelling and layout. We will not attempt to correct spelling mistakes & please make sure you are ordering the correct size, as incorrect sizes cannot be returned. We are unable to accept responsibility if a player leaves the club or changes his squad number during his time with Crewe Alexandra.

In the unlikely event that your goods arrive in a damaged condition or there is an item missing, please contact us at your earliest convenience. 

FACE MASKS

In the interests of hygiene and for the protection of our customers, we do not accept returns of masks.

FAULTY GOODS

If your product appears to be faulty, please return to us within 14 days of receipt, we will arrange to exchange or refund the cost of your item(s). This does not apply to faults caused by accident, neglect or misuse.

If your product develops a fault after the 14 day return policy, then please contact us and we will contact the manufacturer and investigate the problem on your behalf. If there appears to be a failure in the product, we will arrange an exchange or refund.

The above conditions do not affect your statutory rights.

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