Delivery Information

At The Alexandra Store we're proud to offer a fast, efficient and hassle-free delivery service. Choose which items you want to buy and decide where you'd like them sent, and we'll take care of everything, making sure your items are carefully packaged and arrive as quickly as possible.

And because you can store any number of different addresses in my account page, your package can be delivered to wherever is most convenient to you - so don't forget to decide whether you'd like your items delivered to your home or work address.

Goods will be delivered between 7-14 Days, from date of purchase.
Special Delivery items must be ordered by 3pm to guarantee delivery the next working day. Saturday AM deliveries cannot be guaranteed.

Can I have my order sent to an alternative address?

No problem, your order can be sent to an alternative address. Just input the details of the address on to the order entry form when prompted.

Delivery costs

	One item	Two items or more
United Kingdom	£3.50	£5.00
Overnight delivery UK only	£8.00	£10.00
Northern Ireland and British Isles	£4.50	£5.50
Rest of Europe	£8.00	£10.00
Rest of world	£10.00	£15.00

Refunds and Exchange

If for any reason you are unhappy with your purchase, return it to us within 2 weeks of receipt in an unworn/unused condition for a full refund and exchange. We are unable to exchange or refund customised printed shirts or accept responsibility if a player leaves the club or changes his squad number. Personalised shirts may only be returned if faulty; unsuitable sizes cannot be returned. Returns should be marked for attention of:

The Alexandra Stadium Store
The Alexandra Stadium
Gresty Road
Crewe
Cheshire
CW2 6EB

We would advise that you send the goods by special delivery. As Crewe Alexandra cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty. Postal charges for the return of exchanges are charged as shown in the help section; every effort is made to ensure that product prices, description and carriage charges outlined are correct.

Cancellation of Order

You may cancel your order for goods at any time up to the 7th working day after you receive the goods, unless your goods have been personalised in anyway. You do not need to give a reason for cancelling your order and you can cancel orders by sending an email to shop@crewealex.net. Once you have notified Crewe Alexandra that you are cancelling your order, any sum debited from your credit card will be re-credited when we receive the goods into our returns department, and, in any event, within 30 days of the cancellation, provided you return the goods in the original condition, Crewe Alexandra, will make any other refunds will be by cheque.